User stories
First experience
First experience
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Dorothy

Dorothy has Alzheimer's disease, stage 5. She has significant confusion and is very disoriented most days. She still lives at home and is picked up by a designated driver who drives her to a day care facility where she meets people with similar conditions. Dorothy enjoys the company there and is at ease most of the time. She loves talking walks just before lunch and then enjoys a hearty meal.

When she gets back home in the afternoon around 4pm, anxiety, isolation and disorientation kicks back in. She thinks she ought to be doing something and is forgetting something, she does not know the time of day and to ease her mind she calls her daughter, asking the same questions repeatedly: What time is it? Am I forgetting something? The daughter replies over the phone and assures her mother everything is just fine and Dorothy settles down.

This pattern repeats itself 30-40 times from the late afternoon up until 10pm when Dorothy goes to bed.

The daughter decides to get Memaxi for her mother and places the display in a central location in the apartment, next to the phone. At first, Dorothy does not take notice of the display and continues calling her daughter at night but only after a few weeks, Dorothy almost stops calling. This is because when she reaches for the phone, she sees Memaxi with information on what day and time of day it is, notes from the family and she can press a ‚Tomorrow‘ button to view her upcoming schedule. Both Dorothy and her daughter are very happy with how Memaxi has helped them.

Susan and Bridget

Susan lives in the city and her daughter Bridget is a farmer up in the country. They speak frequently over the phone but Bridget has noticed that the phone calls are becoming shorter and shorter each time. After setting Memaxi up in Susan's home they start using the built-in video calls and now they enjoy longer conversations.  This is because Susan had become uncomfortable speaking on the landline telephone as sometimes in mid conversation she forgot to whom she was speaking. Now when they can see each other and smile, point at things and take a more active part in the conversation their communication is much better than before.

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Fredrick

Fredrick is a 35 year old IT professional who lives 100 km away from his father. He visits his father a few times a month and plans his visits beforehand but recently he has noticed his father gets frustrated when Fredrick arrives, not expecting him.  Sometimes he is not even at home when Fredrick shows up. They decide to try Memaxi and now Fredrick schedules all his visits on the Memaxi calendar and even drops in a note on the display, stating 'Fredrick is coming in the afternoon'. Now his father does not get startled when Fredrick arrives and has even set out coffee and some cookies to welcome his son.

William

William is a 17 year old boy with both physical and mental disabilities. He lives at home with his mother and father and he has had the same assistant, Mary, for 6 years now. Mary has become a part of the family and helps with all activities of daily living. Together, William's mother and Mary schedule all of William's activities in Memaxi and leave notes on the display for William who enjoys seeing what the day has in store for him.

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Vanessa and Pauline

Vanessa lives abroad but she is very close to her mother Pauline who lives in a care home. Vanessa misses her mother much and wishes she could do more for her mother on a daily basis. She decides to set her mother up with Memaxi and now they speak every morning over video. Vanessa sees her mother's room and even helps Pauline pick out clothes for the day. Sometimes the doctor is Pauline's room and they call Vanessa up over video and chat. Vanessa also schedules her mother's hairdresser's and manicure appointments and adds them to Pauline's calendar in Memaxi. Vanessa is very thankful for Memaxi as it allows her to continue caring for her mother, even from a distance.

Alison

Alison Taylor is a nurse and a supervisor of a team of nurses who do home visits. Most of the patients they pay visits to have a Memaxi display at home and each nurse records the details of the visit in the Communications Log. Alison get a comprehensive overview of the services rendered and she especially like that the patients' relatives can also follow up on these visits and now they don't call Alison as much with simple questions like 'Did somebody visit my father today?'. Alison only wishes that all her patients would have a Memaxi display as it makes everyone's lives so much easier.

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Bert and Esther

Bert and Esther are busy professionals with two very young kids. Their entire schedule is in Memaxi, doctor's appointments, birthdays, work activities and dinner parties. They especially love the feature of adding an event like 'Gala dinner' to the calendar with the 'Assistance needed' option selected. This is especially useful when they need to get a babysitter to help. A few days before the scheduled time Memaxi starts reminding them of the Gala dinner with assistance needed and that reminds them of calling up the sitter.

George

George's grandfather Jonah lives in a care home and is often bored. Jonah's mind is active but his body is frail. George travels frequently for work and visits exotic and exciting places that interest Jonah. George takes photos and selfies during his travels and with a few simple clicks shares these photos to his grandfather's Memaxi display with a short description like 'Now George is in Kuala Lumpur, Malaysia'. Jonah takes notice of a blinking photo icon on the Memaxi display in his room and knows a new photo has arrived. This makes Jonah happy as he can tell the other residents in the care home stories about his adventurous grandson.

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